Prof. Anat Rafaeli’s Short CV

ANAT RAFAELI

ACADEMIC DEGREES

 

Ph.D.               May, 1984

Ohio State University

Major: Industrial and Organizational Psychology

Minor: Counseling Psychology

 

M.A.                June, 1981

Ohio State University

Major: Industrial and Organizational Psychology

Minor: Counseling Psychology

 

M.S.                Technion, Israel Institute of Technology

Major: Labor Relations and Industrial Management

B.A.                June, 1977

University of Haifa

Major: Psychology

Minor: Mathematics

 

ACADEMIC APPOINTMENTS

 

Current            Yigal Alon Chair for the Study of People at Work

Full Professor

Faculty of Industrial Engineering and Management

And

Deputy Head Technion International School

Technion

 

2010                Visiting Professor

London Business School

 

RESEARCH INTERESTS

Emotions in organizations, anger and conflict in organizations, symbols and artifacts in organizations,  management and dynamics of queues and service interactions, employment advertising and self presentation of individuals and organizations.

 

TECHNION ACTIVITIES

 

Deputy Head Technion International School 2012 – present

Deputy Senior Vice President – International Academic Affairs, 2008 – 2012

 

PUBLIC PROFESSIONAL ACTIVITIES

Editorial Boards

Human Relations (2006 – present)

Journal of Management (2004 – present)

Journal of Service Research (2000 – present)

Journal of Service Management (2000 – present)

Organization Science (2000 – present)

Human Resources Management in Israel (2006 – present)

 

Conference Organization

Frontiers in Service Marketing and Management, Karlstad, Sweden 2010

International Work Psychology, Sheffield, England, 2010

Israel Organizational Behavior Conference, Tel Aviv, 2014

 

Professional Committees

Academy of Management Junior Faculty Consortium (1998, 2010)

Academy of Management Junior Career Award (2010)

Academy of Management Cummings Scholarly Achievement Award Committee (2008; 2010).

Bi-National Science Foundation Proposal Evaluation Panel (2010)

 

MEMBERSHIP IN PROFESSIONAL SOCIETIES

Academy of Management

American Psychological Society

European Association of Work and Organization Psychology

International Association of Applied Psychology

Society of Industrial and Organizational Psychology

 

HONORS

Highly Commended Best Paper, Journal of Service Management 2011

Fellow of the Association for Psychological Science, 2010

 

GRADUATE STUDENTS

Completed Theses

 

Ella Glickson         MSc in Behavioral Sciences and Management

Thesis: Rewards for customer anger (March, 2010)

 

Sonya Stutman      MSc in Behavioral Sciences and Management

Thesis: Emotion effects on memory recall (March, 2010)

 

Hadar Nesher         MSc in Behavioral Sciences and Management

Thesis: Staff burnout and patient aggression in hospitals
(March, 2011)

 

Shira Agasi            MSc in Behavioral Sciences and Management

Thesis: Staff jargon expressions and patient frustration and aggression
(March 2011)

 

Shy Ravid              PhD in Industrial Engineering (coadvising with Avi Shtub)

Thesis: Shared Understandings in project teams.

(May 2012)

 

Arik Cheshin          PhD in Behavioral Sciences and Management

Thesis: Emotional contagion in distributed teams

(May 2012)

 

Hadar Moriyah      MA in Behavioral Sciences and Management

Thesis: Expectations and Aggression of Hospital Visitors

(May 2012)

 

Theses Research in Progress

 

Yael Shabbabo       MA in Behavioral Sciences and Management

Thesis: Zero Tolerance toward Hospital Aggression

(projected graduation 2013)

 

Nava Michael-Tsabari PhD in Psychology
Thesis: Emotion uniqueness in Family Business

(Projected graduation 2014)

Dorit Efrat             PhD in Behavioral Sciences and Management

Thesis: Anger and helplessness
(projected graduation 2013)

 

Ron Ishai               PhD in Behavioral Sciences and Management

Thesis: Patience and helplessness
(projected graduation 2016)

 

Eyal Kaplan           PhD in Behavioral Sciences and Management

Thesis: Enterpreneur and VC Relations
(projected graduation 2016)

 

 

RESEARCH GRANTS

Israel Ministry of Industry and Commerce. “Bullying and hassles in the workplace.” (2 year grant, 64, 000 IS)

National Institute of Health Policy. “Managing and Handling Aggression toward Hospital Medical Staff.”  (3 year grant, 350,000 NIS 2011).

 

LIST OF PUBLICATIONS

 

Refereed Papers in Professional Journals  (* designates collaboration with a student)

 

  1.        1.       *Rafaeli, A., Ravid, S. and Cheshin, A. Shared Mental Model, Sensemaking and Effectiveness of Multi Functional Project Teams. International Review of I/O Psychology, 2009.

 

  1.        2.       *Miron-Spector, E., and Rafaeli, A. Anger at Work Research in Personnel and Human Resources Management, 2009.

 

  1.        3.       * Grandey, A. Ravid, S. Rafaeli, A., Wirtz, J. and Steiner, D. 2010, Display rules for anger suppression in the global service economy: The special case of customers. Journal of Service Management,21,4.

 

  1.        4.       *Miron-Spektor, E., Rafaeli, A Efrat-Treitler, D. Schwartz-Cohen, O. (2011) Observing Third Person Anger Can Improve or Hinder Performance. Journal of Applied Psychology.

 

  1.        5.       Vilani-Yavetz and Rafaeli, A. (2011) The Effects of a Service Provider’s Messy Appearance on Customer Reactions Services Marketing Quarterly, 32, 3.

 

  1.        6.       Vilnai-Yavetz and Rafaeli, A. The Effects of a Service Provider’s Messy Appearance on Customer Reactions Services Marketing Quarterly (2011, 32, 3).

 

  1.          7.    *Cheshin, A., Rafaeli, A., & Bos, N. (2011). Anger and Happiness in Virtual Teams: Emotional Influences of Text and Behavior on Others’ Affect in the Absence of Non-Verbal Cues. Organization Behavior and Human Performance.
  2.          8.    * Rafaeli, A., Erez, A. Ravid, S., Derfler R. and Rozilio, R. (in press) Encountering rudeness: Effects on employee emotion and cognition Journal of Applied Psychology.

  3.          9.    *Cheshin, A., Rafaeli, A. and Eisenman, A. (in press). Encountering Anger In The Emergency Department: Identification, Evaluations And Responses Of Staff Members To Anger Displays.” Emergency Medicine International

 

  1.        10.  *Nouri, R., Erez, M., Rockstuhl, T., Ang, S., Leshem, L. and Rafaeli, A. (in press) Taking the Bite Out of Culture: The Impact of Task Structure and Task Type on Overcoming Impediments to Cross-Cultural Team Performance” Journal of Organizational Behavior.

 

  1.        11.  *Factor, R., Mahalel, D., Rafaeli, A. (in press) A Social Resistance Perspective for Delinquent Behavior among Non-Dominant Minority Groups. British Journal of Criminology

 

  1.        12.  Ravid, S. Shtub, A. Rafaeli, A., Glickson, E. (in press) From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects. Foundations and Trends in Technology, Information and Operations Management

 

Papers Under Review

 

  1. *Cheshin, A., Rafaeli, A. Others’ Emotions as Evaluative Feedback: The Effects of Anger and Happiness of Teammates on Self-Efficacy and Performance.

 

  1. *Munichor, N. Weiss, L. Rafaeli, A. The waiting game: A review and theoretical analysis of the effects of waiting modes, features, other customers and customer psychology on customer reactions to waiting.

 

 

  1. *Ravid, S. Dubinski, Y. Rafaeli, A. Shtub, A. Governance and shared understanding: Critical success factors in distributed software development projects

 

Book Chapters  (* designates collaboration with a student)

 

  1.        1.       *Vilnai-Yavetz, I. & Rafaeli, A. Three dimensions of the tip of the iceberg: Designing the work environment. Handbook of Organizational Culture and Climate, 2nd edition, Sage Publications, 2010

 

  1.        2.       Reflecting on emotional labor as a social meme. In: Grandey, A., Diefendorff, J.A., & Rupp, D. (Eds.). (2013).  Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work. New York, NY: Psychology Press/Routledge

 

Invited Talks

Anger at Work

University of Toronto, Toronto, Canada, 2010

Hong Kong Technical University, Hong Kong, 2013

 

Conference Talks

 

Anger and Aggression in Organizations (Discussant)

Academy of Management Meeting, Montreal, Canada, 2010.

Cycles of Helplesness and the Wisdome of Emotions (Discussant)

Academy of Management Meeting, Montreal, Canada, 2010.